“Client~ConneXion has become our #1 3rd party lead source because it gives us the opportunity to pro-actively connect with our online traffic, and more effectively qualify their needs. There are quite a few chat solutions out there, but good luck finding one as sophisticated, progressive and flexible as Client~ConneXion…"
-Hagen Durant, General Manager – Classic Chevrolet, Grapevine, TX
“Client~ConneXion is an important tool for our sales agents, both floor and Internet. Our agents use the Live Web Chat Application anytime they are not working with a client that is at the dealership. Customers that are using the Internet to research vehicles have found that chatting with a real sales agent to be very informative way to learn more about a vehicles options, availability, rebates, and dealership's specials and also stay anonymous. Agents never can say that they don't have anything to do as long as you have chat in your dealership."
- Internet Director – Classic Chevrolet, Sugar Land, TX
As a user of Client~ConneXiont for the past 3 ½ years, I find it to be a major asset to our success in the Internet Department and in a market that is constantly changing, it is the one thing that has always been a winner in our Classic dealerships. We know that by the number of live chats that are preformed, we can have a good idea of how many sales will come from it. We have used other chat providers, but none have the flexibility and ease of operation as Client ConneXion. I have been surprised by the time of the day or night that people get on our website and actually want to chat with someone live. That is another huge reason that Client ConneXion hits a home run over the other chat companies, they have a 24/7 chat host that will live chat with our customers and get there information for us to contact them the next business day in the form of an email notification and to our CRM. This is an added option provided that you can’t get with the other chat companies. The other companies try to tell you that those customers that chat that late are not worth dealing with….I kind of like doing business with doctor and nurses that work a grave yard shift.
By using the funnel system to describe the level that a lead comes from, chat is the bottom of the funnel, the hottest lead known to man. All lead providers such as, Autotrader, Cars.com, and so on, all push traffic to our company website or virtual showroom. Chat is the old lot up of yesterdays gone by. It is now the first impression that a customer gets of you and your dealership and of the way they are going to be treated before they actually come to your store. It’s the opportunity to get them into your store. Not having live chat in your dealership is, well let’s say….
Good for me!"
-Brian Barnes, Internet Director – Classic Galveston Auto Group, Galveston, TX
I am very pleased with the functionality and success of Client ConneXion's Chat. I did extensive research taking me months to decide, and I am thrilled I went with Client ConneXion – even during our 1st month utilizing Chat~ConneXion we were able to sale 22 cars from the chat leads alone. The sales staff loves the interaction with customers and the ability to guide the customer through the site to make them feel confident about coming to the dealership. As the Internet Sales Manager, the ability to monitor the chats and assist the sales staff with best practices and added guidance in real time has been great with assisting in the process and made the training process shorter. Additionally, the added metrics provided has really help me with additional data to support my SEO/SEM targeting."
-Keith Wilde, IT Director – Grubbs Nissan, Bedford, TX