ÿþ<html><head><title>CCX Courier Gazette Volume I</title><style type="text/css"> #VWPLINK {display:none}</style></head> <body topmargin="0" leftmargin="0" rightmargin="0"><!--Copyright (c) 1996-2011 Constant Contact. All rights reserved. Except as permitted under a separate written agreement with Constant Contact, neither the Constant Contact software, nor any content that appears on any Constant Contact site, including but not limited to, web pages, newsletters, or templates may be reproduced, republished, repurposed, or distributed without the prior written permission of Constant Contact. 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FONT-FAMILY: book Antiqua, Palatino; COLOR: #ffffff; FONT-SIZE: 14pt; TEXT-DECORATION: none" valign="center" rowspan="1" colspan="1" align="right"><span style="COLOR: #ffffff; FONT-SIZE: 22pt; TEXT-DECORATION: none">CCX Courier Gazette </span><span style="FONT-SIZE: 12pt">Automotive Internet Dealership News</span>&nbsp;</td></tr></table> </td> </tr> </table> </td> </tr> <tr> <td style="background-color:#B7CA79;" height="5" bgcolor="#B7CA79" rowspan="1" colspan="3" /> </tr> <tr> <td style="width:389px;background-color:#FFFFFF;" bgcolor="#FFFFFF" valign="top" width="389" rowspan="1" colspan="1"> <table style="margin-bottom:6px;" border="0" width="100%" cellpadding="5" cellspacing="0" id="content_LETTER.BLOCK5"><tr><td style="background-color:#89725b;padding:2px 2px 2px 6px;color:#FFFFFF;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;text-decoration:none;font-size:10pt;TEXT-ALIGN: left" height="20" bgcolor="#89725b" rowspan="1" colspan="1" align="left"><b>Dear ClientConneXion User,</b> </td></tr><tr><td style="color:#666666;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;font-size:10pt;TEXT-ALIGN: left" valign="top" width="100%" rowspan="1" colspan="1" align="left">&nbsp; <div><img style="TEXT-ALIGN: right" src="http://ih.constantcontact.com/fs088/1103343696286/img/1.gif" name="ACCOUNT.IMAGE.1" width="152" vspace="5" border="0" alt="Logo" align="right" title="0.8491620111731843" height="135"><p style="TEXT-ALIGN: justify; MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px" align="justify">As a way to stay in&nbsp;front of&nbsp;our&nbsp;fellow Automotive Industry clients and friends, we are excitedly introducing the CCX Courier Gazette, a monthly newsletter that will not only keep you informed of the latest automotive news, but also of the latest cutting edge&nbsp;"Internet Dealership's" successful technology tidbits.&nbsp; We hope you enjoy reading.&nbsp;</p></img></div></td></tr></table> <a name="LETTER.BLOCK6" /><table style="margin-bottom:6px;" border="0" width="100%" cellpadding="5" cellspacing="0" id="content_LETTER.BLOCK6"><tr><td style="background-color:#89725b;padding:2px 2px 2px 6px;TEXT-ALIGN: left; FONT-FAMILY: Trebuchet MS, Verdana, Helvetica, sans-serif; COLOR: #f6e8b1; FONT-SIZE: 10pt; TEXT-DECORATION: none" height="20" bgcolor="#89725b" width="100%" rowspan="1" colspan="1" align="left"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><strong><a style="FONT-FAMILY: Trebuchet MS, Verdana, Helvetica, sans-serif; COLOR: #000000; TEXT-DECORATION: none" shape="rect" href="#LETTER.BLOCK6">How will the Auto Industry be effected by the Earthquake and Tsunami in Japan?</a></strong></p></td></tr><tr><td style="color:#666666;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;font-size:10pt;TEXT-ALIGN: left" valign="top" width="100%" rowspan="1" colspan="1" align="left"><img style="TEXT-ALIGN: left" src="http://ih.constantcontact.com/fs088/1103343696286/img/103.jpg" name="ACCOUNT.IMAGE.103" width="172" vspace="5" border="0" alt="Effects of the Japan Earthquake on US Auto Industry" align="left" title="0.45989304812834225" height="111">&nbsp;<div>US dealers are starting to feel the effects of the aftermath of the earthquake and tsunami that hit Japan on March 11, 2011.&nbsp; Particularly Toyota, as the Prius is only manufactored in Japan.&nbsp; Today, the biggest problem is a lack of key <a style="COLOR: #004276" shape="rect" href="http://r20.rs6.net/tn.jsp?llr=5morgsdab&et=1105005583204&s=1899&e=001XXXRaZc9cUxqaR6ZNP39ftHZMIHuCslu22yhAbWkEv3fuKsk7-EswNZlkVWOSHR_bVEMB791iXFws8VZMwat4FsYmIEag0XmJ8bOE89kEl-Omc5eU_VrYD2DPp8Fr_hMKWuHlFuR_6B4TyFNYQulc8pugMt8SaBFjWKFA1pQJjt8rUnDSTmAob9xtBqJPzouqW1wxQ0FFls=" target="_blank">parts sourced from Japan</a>.&nbsp;</div><div>&nbsp;&nbsp;</div><div>Our thoughts and prayers go out to all the families that have been effected by the disaster and encourage our industry alliances to get involved in the relief efforts of the Red Cross.&nbsp; </div><div>&nbsp;&nbsp;</div><div> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">The Japanese Red Cross is a highly experienced disaster relief organization with 2 million volunteers. These local volunteers in Japan are distributing relief items, providing hot meals to the displaced population and providing medical transportation. To date, the Japanese Red Cross has also deployed nearly 171 medical teams, made up of more than 800 people, including doctors and nurses. Currently, 48 are working in the affected areas and providing medical care and counseling.</p> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">&nbsp;</p> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px">Those who want to help can go to <a shape="rect" href="http://r20.rs6.net/tn.jsp?llr=5morgsdab&et=1105005583204&s=1899&e=001XXXRaZc9cUwCutuTMC8Epf7oLkqBtSj-az7IzZSvM4JnKt4K5-_ElkuPL73GCkya-MN4yQJrEaA3Nta9BNlpsaAVqMzUVESj6ea3vnoUAoUPkgFQRXEb4w==" target="_blank">www.redcross.org</a> and donate to Japan Earthquake and Pacific Tsunami. People can make a $10 donation by texting REDCROSS to 90999. Gifts to the American Red Cross will support disaster relief efforts to help those affected by the earthquake and tsunami throughout the Pacific.</p></div></img></td></tr></table> </td> <td style="background-color:#B7CA79;" bgcolor="#B7CA79" width="1" rowspan="1" colspan="1"><img height="1" border="0" width="1" src="http://img.constantcontact.com/letters/images/spacer.gif" /></td> <td style="background-color:#f6e8b1;width:211px;" bgcolor="#f6e8b1" valign="top" width="211" rowspan="1" colspan="1"> <table style="margin-bottom:6px;" border="0" width="100%" cellspacing="0" cellpadding="3"> <tr> <td style="padding:2px 2px 2px 6px;background-color:#677E52;color:#FFFFFF;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;font-size:10pt;" height="20" bgcolor="#677E52" rowspan="1" colspan="1" align="left"><b> In This Issue </b></td> </tr> <tr><td width="100%" rowspan="1" colspan="1" align="left"><a style="color:#000000;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;text-decoration:none;font-size:8pt;" shape="rect" href="#LETTER.BLOCK6">How will the Auto Industry be effected by the Earthquake and Tsunami in Japan?</a></td></tr><tr><td width="100%" rowspan="1" colspan="1" align="left"><a style="color:#000000;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;text-decoration:none;font-size:8pt;" shape="rect" href="#LETTER.BLOCK10">Interview with CCX's Dealer of the Month</a></td></tr><tr><td width="100%" rowspan="1" colspan="1" align="left"><a style="color:#000000;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;text-decoration:none;font-size:8pt;" shape="rect" href="#LETTER.BLOCK11">Latest Trends in Internet Dealerships</a></td></tr> </table> <table style="margin-bottom:6px;" border="0" width="100%" cellspacing="0" cellpadding="5"> <tr> <td style="color:#666666;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;font-size:10pt;" rowspan="1" colspan="1" align="center"><a shape="rect" href="http://visitor.r20.constantcontact.com/email.jsp?m=1103343696286" target="_blank"><img vspace="5" border="0" optionname="JMML_OPGR1" alt="Join Our Mailing List!" src="http://img.constantcontact.com/letters/images/1101093164665/joml.gif" /></a></td> </tr> </table> <table style="margin-bottom:6px;" border="0" width="100%" cellpadding="5" cellspacing="0" id="content_LETTER.BLOCK9"><tr><td style="padding:2px 2px 2px 6px;background-color:#677E52;color:#FFFFFF;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;text-decoration:none;font-size:10pt;TEXT-ALIGN: left" height="20" bgcolor="#677E52" rowspan="1" colspan="1" align="left"><b>Special Thanks</b></td></tr><tr><td style="color:#666666;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;font-size:10pt;color:#000000;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;text-decoration:none;font-size:8pt;TEXT-ALIGN: left" rowspan="1" colspan="1" align="left"> <div style="FONT-SIZE: 11pt">Thank you to all that voted for Client~ConneXion in the Auto Dealer Monthly's 2011 Dealers Choice Awards last month.&nbsp; We're humbled to tell you that we were awarded the Gold Medal for best Chat Provider!&nbsp; Thank you again for all your support.</div> <div style="FONT-SIZE: 11pt">&nbsp;&nbsp;</div> <div style="TEXT-ALIGN: center" align="center"><span style="FONT-SIZE: 11pt"><img height="247" vspace="5" name="ACCOUNT.IMAGE.99" border="0" width="155" alt="Client ConneXion Best Chat Service Provider" src="http://ih.constantcontact.com/fs088/1103343696286/img/99.jpg" title="1.0402684563758388" /></span>&nbsp;&nbsp;</div></td></tr></table> </td> </tr> <tr> <td style="background-color:#B7CA79;" height="5" bgcolor="#B7CA79" width="100%" rowspan="1" colspan="3" /> </tr> <tr> <td style="width:600px;background-color:#FFFFFF;" bgcolor="#FFFFFF" width="100%" rowspan="1" colspan="3"> <a name="LETTER.BLOCK10" /><table style="margin-bottom:6px;" border="0" width="100%" cellpadding="5" cellspacing="0" id="content_LETTER.BLOCK10"><tr><td style="background-color:#89725b;padding:2px 2px 2px 6px;color:#f6e8b1;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;text-decoration:none;font-size:10pt;TEXT-ALIGN: left" height="20" bgcolor="#89725b" width="100%" rowspan="1" colspan="1" align="left"><b>Interview with Client~ConneXion's Internet Dealer of the Month - Grubbs Nissan</b></td></tr><tr><td style="color:#666666;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;font-size:10pt;TEXT-ALIGN: left" valign="top" width="100%" rowspan="1" colspan="1" align="left">&nbsp; <div><img style="TEXT-ALIGN: left" src="http://ih.constantcontact.com/fs088/1103343696286/img/104.jpg" name="ACCOUNT.IMAGE.104" width="131" vspace="5" border="0" alt="Grubbs Nissan CCX Internet Dealer of the Month" align="left" title="1.297029702970297" height="42" hspace="5">&nbsp; <span style="FONT-FAMILY: 'Arial', 'sans-serif'; COLOR: #000000; FONT-SIZE: 12pt" color="#000000" size="3"> <p style="MARGIN-BOTTOM: 12pt"><span style="FONT-FAMILY: 'Arial', 'sans-serif'"><strong>Chat With Keith Wilde - Grubbs Auto&nbsp; On Tuesday, March 29, 2011 2:34 pm</strong></span></p> <table style="WIDTH: 100%; BORDER-COLLAPSE: collapse; BACKGROUND: white" border="0" width="100%" cellpadding="0" cellspacing="0"><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #d4d0c8 1pt inset; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Heather Gordan says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Hey Keith, how are you doing today?</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Well</span><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: #1f497d; FONT-SIZE: 8pt">,</span><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt"> you?</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Heather Gordan says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;I'm doing fine<span style="COLOR: black">! <span>&nbsp;</span>I would like congratulate you and your dealership for being Client ConneXion's Internet Dealer of the Month!</span></span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Thanks. Do we win a trophy?</span><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: #1f497d; FONT-SIZE: 8pt">&nbsp; </span><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">We have already enjoyed great success with Client ConneXion's chat program.</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Heather Gordan says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;We haven't made one yet, but I can definantly email you a certificate or a picture of one if you'd like. <span style="COLOR: #1f497d">&nbsp;</span>Hahaha.</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Thanks</span><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: #1f497d; FONT-SIZE: 8pt">,</span><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt"> sounds like a plan.</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Heather Gordan says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;If you don't mind can I ask you a few <span style="COLOR: black">questions regarding the success you've already seen with CCX and on becoming our 1<sup>st</sup> Interview Dealer</span> of the Month.</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Sure.</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Heather Gordan says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Awesome! I figured you are probably busy so using the chat would be better than calling! How many cars did you sell this month from using the chat program? (I think I remember hearing it was around 22)</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Sorry</span><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: #1f497d; FONT-SIZE: 8pt">,</span><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt"> in the middle of a chat right now. Yes it was 22 on the first month.</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Heather Gordan says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;No problem. I know how it is. <span style="COLOR: #1f497d"><span>&nbsp;&nbsp;</span>That's a great number.<span>&nbsp; </span></span>What is your chat conversion rate, from leads to actual sales?</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Looking that up one moment please.</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;I haven't seperated chats from service and such, but it closes around 13% unfiltered.</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;The real number would be higher</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;My CRM does</span><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: #1f497d; FONT-SIZE: 8pt">n't</span><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt"> seperate departments.</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Heather Gordan says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Awesome! As of right now who is your best sales person that is using the chat?</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Joey Edwards has been the top chat salesperson.</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Heather Gordan says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;What is your favorite feature of our service?</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;I would have to answer that questions in two parts:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;As the IT Administrator, the added metrics provided has really help me with additional data to support my SEO/SEM targeting</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;As the Internet Sales Manager, the ability to monitor the chats and assist the sales staff with best practices and added guidence in real time has been great with assisting in the process and made the training process shorter.</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Heather Gordan says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Great! Working as intended!</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Yes it does</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Heather Gordan says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Last question then I will let you get back to chatting. How has your overall experience been using the Client Conne<span style="COLOR: #1f497d">X</span>ion Chat Client and service?</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;I am very pleased with the functionality and success of Client Connexion's Chat. I did extensive research taking me months to decide, and I am thrilled I went with Client Connexion. The sales staff loves the interaction with customers and the ability to guide the customer through the site to make them feel confident about coming to the dealership and the support has been there when we needed it.</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Heather Gordan says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; FONT-SIZE: 8pt">Thank you very much for taking the time to answer some of my questions and we look forward to working with you now and in the future Keith!</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Keith Wilde - Grubbs Auto says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: blue; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;You as well. Thanks</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN-TOP: 0px; MARGIN-BOTTOM: 0px"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; COLOR: gray; FONT-SIZE: 8pt">Heather Gordan says:</span></p></td></tr><tr><td style="BORDER-BOTTOM: #d4d0c8 1pt inset; BORDER-LEFT: #d4d0c8 1pt inset; PADDING-BOTTOM: 2.25pt; BACKGROUND-COLOR: transparent; PADDING-LEFT: 2.25pt; WIDTH: 100%; PADDING-RIGHT: 2.25pt; BORDER-TOP: #f0f0f0; BORDER-RIGHT: #d4d0c8 1pt inset; PADDING-TOP: 2.25pt" width="100%" rowspan="1" colspan="1"> <p style="MARGIN: 0in 0in 0pt"><span style="FONT-FAMILY: 'Tahoma', 'sans-serif'; FONT-SIZE: 8pt">&nbsp;&nbsp;&nbsp;Thank you again Keith! Have an awesome day, and keep an eye out for your dealership in our newsletter!</span></p></td></tr></table><span style="FONT-FAMILY: 'Arial', 'sans-serif'; COLOR: #000000; FONT-SIZE: 12pt"> <p style="MARGIN-BOTTOM: 12pt">&nbsp;</p></span><span style="FONT-FAMILY: Times New Roman; COLOR: #000000; FONT-SIZE: 12pt" color="#000000" size="3" face="Times New Roman">Twenty two (22) &nbsp;units sold in the first month is incredible.&nbsp; Keith's implentation of CCX's Chat Solution was seamless and we were impressed with the overall excitement his team expressed as we were training.&nbsp; Congratulations Keith and the Grubbs Sales team on being our Internet Dealer of the Month.</span></span></img></div></td></tr></table> <a name="LETTER.BLOCK11" /><table style="margin-bottom:6px;" border="0" width="100%" cellpadding="5" cellspacing="0" id="content_LETTER.BLOCK11"><tr><td style="background-color:#89725b;padding:2px 2px 2px 6px;color:#f6e8b1;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;text-decoration:none;font-size:10pt;TEXT-ALIGN: left" height="20" bgcolor="#89725b" width="100%" rowspan="1" colspan="1" align="left"><b>Latest Internet Dealership Trends</b></td></tr><tr><td style="color:#666666;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;font-size:10pt;TEXT-ALIGN: left" valign="top" width="100%" rowspan="1" colspan="1" align="left">&nbsp; <div><a track="on" shape="rect" href="http://r20.rs6.net/tn.jsp?llr=5morgsdab&et=1105005583204&s=1899&e=001XXXRaZc9cUzg4yW4uAGeKrhFYs5O2KIN4GH1uanxvaD-SsyeptMPW0E_OTInhCo8C-Jifur6azR40Qwhks-bRBFdl-Jg_6Q5I0AEHwIQAkUgIhF_-sEc_rurCmful85x" target="_blank"><img src="http://ih.constantcontact.com/fs088/1103343696286/img/105.jpg" name="ACCOUNT.IMAGE.105" width="383" vspace="5" border="0" alt="5 Star Customer Review Rating" align="left" height="132" hspace="5" /></a>Internet Dealerships are getting creative with ways to maintain their Online Reputations.&nbsp; The trend we've seen in the last 60 days is replacing spiffs with customer review rewards or bonuses.&nbsp; Because ORM (Online Reputation Management) is seeing more search engine favortism than good website content, dealers&nbsp;have started to change the mindset of their showrooms and entire dealer staff by offering $25-$50 bonuses for genuine customer reviews posted on Facebook, Yelp, Dealer Rater, Google&nbsp;and other independent review site providers.&nbsp; In some cases a 5 star review can earn a sales or service team member upwards to $100 in cash.&nbsp; Anything under 3.5 Stars doesn't get rewarded, therefore, dealership teams are becoming more and more mindful of the customer's experience.&nbsp; Check out Metroplex Toyota's review site that gets an additional 115 web visitors a day on average and ranks higher than their main site in a Google search:&nbsp; <a shape="rect" href="http://r20.rs6.net/tn.jsp?llr=5morgsdab&et=1105005583204&s=1899&e=001XXXRaZc9cUy6U1LTyMNibmxeyDWbmQ6M1ZDMen_jZZnpgD9rR2-w31SY8dgRj1PylTWf-QvXRIsidX1gdF43v3zVj-on7XoaCU_FYLDFnaiUft5J4nv6-CtcJcoe5vk_" target="_blank">www.MetroplexToyotaReviews.com</a>.&nbsp; </div></td></tr></table> </td> </tr> <tr> <td style="background-color:#b7ca79;" height="38" bgcolor="#b7ca79" rowspan="1" colspan="3" /> </tr> <tr> <td style="background-color:#FFFFFF;" bgcolor="#FFFFFF" width="100%" rowspan="1" colspan="3"> <table style="margin-bottom:6px;" border="0" width="100%" cellpadding="5" cellspacing="0" id="content_LETTER.BLOCK13"><tr><td style="color:#666666;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;font-size:10pt;TEXT-ALIGN: left" rowspan="1" colspan="1" align="left"> <div>We&nbsp;hope that you have enjoyed our first CCX Courier Gazette&nbsp;and look forward to receiving in the future.&nbsp; Our doors are always open and we hope to hear from you soon.</div> <div>&nbsp;&nbsp;</div> <div>Sincerely,&nbsp;</div></td></tr></table> <table style="margin-bottom:6px;" border="0" width="100%" cellpadding="5" cellspacing="0" id="content_LETTER.BLOCK14"><tr><td style="color:#666666;font-family:Trebuchet MS,Verdana,Helvetica,sans-serif;font-size:10pt;TEXT-ALIGN: left" rowspan="1" colspan="1" align="left"> <div>Your Client~ConneXion Team&nbsp;</div></td></tr></table> </td> </tr> </table> </td> </tr> <tr> <td height="10" width="100%" rowspan="1" colspan="3"> </td> </tr> </table> </td> </tr> </table> </div> </body> </html>