Chat~ConneXion - Online Live Web Chat Application
Chat~ConneXion immediately engages visitors on your web site, turning browsers into buyers 7 days a week, 24 hours a day. Online consumers are generally some of the most impatient and demanding around. They expect answers from your online support group right away when they’re only as quick as their computer's Internet connection and processor speed. Our average Client~ConneXion dealer see 15-30 additional sales each month with Chat~ConneXion. Consumers use live chat during all aspects of the customer life cycle from researching, buying (70%) to maintaining their vehicle (30%). Customers that engage in chat on an auto dealership‘s website statistically purchase within two weeks.
Chat~ConneXion makes it possible for your Salesmen and Internet Managers to answer questions, interact and solve problems at unprecedented speeds. It also gives you vital information about how consumers were directed to your site, how long they've been there and where they committed to buy or decided to bail, giving you new insight into what’s working with your website and what’s not.
Benefits of Chat~ConneXion
Little conveniences make all the difference to a customer, like knowing their question is receiving attention even before the live cha At operator sends the response (typing indicator) or the offer to email a transcript of the live chat session to the customer afterward. Big conveniences make a difference too, like your customers' ability to receive documents, images or links to right webpage from your salesman (push page feature).
Make live chat simple, not a chore for your operators. Features that add to operator convenience include: prewritten chat greetings (canned responses) you can edit, visual and sound alerts, a built-in spellchecker, ability to run several chat sessions at the same time and the ability to transfer live chats to other operators. As well as the Whisper Feature that allows managers to monitor salesmen while chatting and feed coaching to trainees
Monitoring and Tracking Abilities
With the right tools, you can collect rich information about online visitors, including the website they came from, what pages they visit on your site and the browser they use. You can determine if the customer is a returning visitor, look up past chats and customer information then launch a live chat.
Why use a live chat program?
- Bounce Rates: Stop the Shop with Live Web Chat. Approximately 90% of auto consumer research online before purchasing a new or pre-owned vehicle. On average, those same buyers visit up to 7 car dealership website before deciding to visit or call to speak with a sales rep.
- Live Chat Usage is Exploding: Instant messaging is the fastest growing means of communication in the world. 22% of Internet Retailers have Live Chat and 60% plan on adding it.
Makes Passive Websites Interactive: Client~ConneXion Turns Visitors into Customers! ™ “Just Browsing” web visitors make the leap to “Interacting Shoppers” with an Auto-Greet Feature and the ability to “Chat Live Now” on every page.
Serious Buyers: 65% of Web Ups generally purchase within two weeks, 25% typically buy with in 72 hrs, and the remaining 10% close within 30 days. This is drastically lower than the average “internet lead” generated through the “Contact Us” form on dealership websites that have a purchase cycle 42-67 days.
ProActive Engagement with Auto-Greet
Auto-Greet creates a seamless, cross-channel experience
for web visitors to initiate a live chat session. Auto-Greet
can be set to appear on landing pages or any other pages on the website.
Auto-Greet can be used independently or in-conjunction with Click-To-Chat
and Invite messaging.
To view how the Client~ConneXion Auto-Greet will display on your website, enter your URL into the box below and select Submit.
Auto-Greet configuration options:
- Placement: bottom right, bottom left, top right and top left
- Appearance Delay
“I think that it is essential that the chat be covered at all hours. My staff covers it during business hours, and is outsourced after. The chat module has become so popular amongst my staff, that we had it installed on some of their personal laptops and they will chat after hours and on Sundays (when we are closed.) My LMA is sponsoring an outsourced chat product. Throughout the time that this was our sole chat product, I never saw results. We then switched to Client~ConneXion, which allows our own sales staff to chat, it has produced incredible results. I certainly don't think that you can open chat up to your entire sales staff, but more importantly, I don't think a non employee can convert near as many customers. That is the most important thing to chat...... CONVERSION. The chat has become so highly regarded, that our top salesman in the dept reached that point solely off of chat! If managed correctly and operated properly, chat is probably one of, if not, the highest quality leads in the E-Commerce world.”
-Justin Norwood, Internet Director
Classic Chevrolet, Grapevine, TX (posted on DealerRefresh.com forums)